Customer Service Assistant

Join the Adventure with Tuff-Trek Ltd - Full-Time Role

Do you love camping, the great outdoors, and 4x4s? Are you someone who thrives in a fast-paced environment, enjoys connecting with people, and takes pride in delivering exceptional customer experiences? If so, Tuff-Trek Ltd could be your perfect next move.

We're a small, passionate team driven by adventure and innovation-designing and supplying products that help people explore the outdoors in style and comfort. Now, we're looking for like-minded enthusiasts to join us on our journey.

About the Role

This is a hands-on, customer-focused position where no two days are the same. You'll play a key role in building relationships, supporting customers, and helping drive the continued growth of Tuff-Trek.

From the showroom to the phone line, you'll be a friendly, knowledgeable point of contact-helping customers find the right solutions while sharing your passion for the outdoors.

What You'll Be Doing

• Engaging with customers across multiple channels, including in-person showroom visits, phone calls, and email enquiries
• Building strong relationships with both new and existing customers
• Developing in-depth product knowledge and confidently sharing it with customers
• Supporting business growth by contributing to targets and expanding the customer base
• Assisting with planning and implementing strategies to strengthen Tuff-Trek's market presence

What We're Looking For

We're searching for enthusiastic individuals who are:

• Passionate about the outdoors and adventure lifestyle
• Confident communicators with a friendly, approachable manner
• Highly organised and able to juggle multiple tasks
• Motivated, positive, and driven to deliver great results
• Keen to learn, grow, and be part of a close-knit team

What You'll Get in Return

• Competitive salary: £28,000 - £30,000 (depending on experience)
• Full-time hours: Monday to Friday, 9:00 am - 5:30 pm (1-hour lunch)
• 1-2 Saturdays per month (with a day off in lieu)
• A supportive, energetic working environment where your ideas and personality are valued

Why Tuff-Trek?

At Tuff-Trek, we're more than just a supplier-we're part of a lifestyle. Whether it's rugged off-road adventures or peaceful nights under the stars, we live and breathe the outdoors. Joining us means becoming part of a team that shares your enthusiasm and supports your development every step of the way.

Ready to Start Your Journey?

If this sounds like your kind of role, we'd love to hear from you. Submit your CV and take the first step toward an exciting new chapter with Tuff-Trek Ltd.

Adventure starts here.